Privacy Policy

At Hangry Joe's, we are deeply committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hangryjoes-meal.digital, place orders, interact with our services, or otherwise engage with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

This Privacy Policy applies to all information collected through our website, mobile experiences, and any related services, sales, marketing, or events (collectively referred to as the "Services"). By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. Who We Are

Hangry Joe's is a food service business operating in the United States. We provide online food ordering, delivery coordination, and related digital food services through our website and digital platforms.

We serve as the data controller for personal information collected through our Services. As a United States-based business, we comply with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission (FTC) Act, which governs consumer protection and unfair or deceptive practices in commerce.

2. Information We Collect

We collect various types of information to provide, improve, and personalize our Services. The categories of information we collect are described below.

2.1 Personal Information You Provide to Us

When you interact with our Services, you may voluntarily provide us with personal information, including but not limited to:

• Account Registration Data: Your name, email address, username, and password when you create an account with us.
• Order and Transaction Data: Your billing address, delivery address, phone number, payment card details (processed securely through third-party payment processors), and order history.
• Contact and Communication Data: Information you provide when you contact our customer support team, submit feedback, respond to surveys, or communicate with us via email, phone, or social media.
• Dietary Preferences and Special Requests: Food preferences, allergy information, and special dietary requirements you share with us when placing orders.
• Loyalty Program Data: If you participate in any rewards or loyalty programs we offer, we collect relevant participation data, points balances, and redemption history.
• Promotional and Marketing Data: Your preferences regarding receiving marketing communications, promotional offers, and newsletters from us.

2.2 Information Collected Automatically

When you access or use our website and Services, we automatically collect certain technical and usage information, including:

• Device Information: Your device type, operating system and version, browser type and version, device identifiers, and mobile network information.
• Log Data: Internet Protocol (IP) address, access times, pages viewed, referring URLs, and actions taken on our website.
• Location Data: With your permission, we may collect precise geolocation data from your device to facilitate accurate delivery services and show you relevant local menu options and restaurant locations.
• Usage Data: Pages visited on our website, time spent on pages, links clicked, search queries entered, items added to your cart, and other behavioral data about how you navigate and use our Services.
• Cookie and Tracking Data: Data collected through cookies, web beacons, pixel tags, and similar tracking technologies. For more details, please refer to Section 8 (Cookie Policy) of this document.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social Media Platforms: If you choose to log into our Services using a social media account (such as Facebook, Google, or Apple), we receive certain profile information from that platform, as authorized by you and permitted by the platform's terms.
• Payment Processors: Our payment processing partners may share transaction confirmation data with us to verify and fulfill your orders.
• Delivery Partners: Third-party delivery services we work with may share delivery status and coordination information with us.
• Analytics Providers: Third-party analytics services may provide us with aggregated or de-identified data about website performance and user behavior patterns.
• Marketing Partners: We may receive information from advertising networks and marketing partners to help us reach users who may be interested in our Services.

2.4 Sensitive Personal Information

In limited circumstances, we may collect information that qualifies as sensitive personal information under applicable law. This includes precise geolocation data and certain payment account information. We collect such sensitive information only to the extent necessary to provide our Services and process your transactions securely. We do not sell or use sensitive personal information for purposes beyond what is necessary for the delivery of our Services.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders, including communicating with delivery partners.
• To create and manage your account.
• To process payments and prevent fraudulent transactions.
• To send you order confirmations, receipts, and delivery updates.
• To provide customer support and respond to your inquiries and complaints.
• To facilitate loyalty program participation and rewards redemption.

3.2 Personalization and Service Improvement

• To personalize your experience by recommending menu items based on your past orders and preferences.
• To remember your preferences, delivery addresses, and payment methods for convenience.
• To analyze usage patterns and trends to improve our website, menu offerings, and overall customer experience.
• To conduct internal research and development to enhance our Services.

3.3 Marketing and Communications

• To send you promotional emails, special offers, seasonal menus, and marketing communications — but only where you have consented or where we have a legitimate interest in doing so, consistent with applicable law.
• To deliver targeted advertising on our website and on third-party platforms based on your interests and browsing behavior.
• To conduct surveys, contests, and sweepstakes you choose to participate in.
• To notify you about changes to our Services, terms, or policies.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email we send or by contacting us at [email protected].

3.4 Legal Compliance and Safety

• To comply with applicable federal and state laws and regulations.
• To detect, prevent, and address fraud, security breaches, and other potentially prohibited or illegal activities.
• To enforce our Terms of Service and other agreements.
• To protect the rights, property, and safety of Hangry Joe's, our customers, and the public.
• To respond to lawful requests from government authorities and law enforcement agencies.

3.5 Analytics and Aggregated Reporting

• To perform data analytics, create aggregated reports on website traffic and user behavior, and improve our business operations.
• To measure the effectiveness of our marketing campaigns and advertising efforts.

4. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information to third parties for their own independent marketing purposes, except as described in this Privacy Policy. We may share your information with the following categories of third parties:

4.1 Service Providers

We work with trusted third-party companies and individuals who assist us in operating our website and delivering our Services. These service providers are contractually obligated to protect your information and may only use it for the specific services they are performing on our behalf. Categories of service providers include:

• Payment processors (e.g., Stripe, Square, or similar processors)
• Delivery and logistics partners
• Cloud hosting and data storage providers
• Email and SMS communication platforms
• Customer relationship management (CRM) software providers
• Website analytics providers (e.g., Google Analytics)
• Fraud prevention and identity verification services
• Marketing and advertising platforms

4.2 Business Transfers

In the event that Hangry Joe's undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or use of your personal information, as well as any choices you may have regarding your information.

4.3 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary to:

• Comply with a legal obligation, court order, or governmental regulation.
• Respond to lawful requests by public authorities, including to meet national security or law enforcement requirements.
• Protect and defend the rights or property of Hangry Joe's.
• Prevent or investigate possible wrongdoing in connection with our Services.
• Protect the personal safety of users of our Services or the public.
• Protect against legal liability.

4.4 With Your Consent

We may share your information with other third parties when you have given us your explicit consent to do so. For example, if you choose to participate in a partner promotion or co-branded offer, we may share relevant data with that partner with your consent.

4.5 Aggregated and De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, analytics, marketing, and business purposes. This type of data does not constitute personal information under applicable law.

5. Data Security

The security of your personal information is important to us. We implement a range of administrative, technical, and physical security measures designed to protect your information from unauthorized access, disclosure, alteration, and destruction.

5.1 Security Measures We Employ

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our servers.
• Secure Payment Processing: Payment card information is processed through PCI-DSS compliant payment processors. We do not store your full payment card numbers on our servers.
• Access Controls: We restrict access to personal information to authorized employees, contractors, and service providers who need it to operate, develop, or improve our Services.
• Regular Security Audits: We conduct regular assessments and testing of our security practices and infrastructure.
• Password Protection: User accounts are protected by passwords. We encourage you to use a strong, unique password and to enable multi-factor authentication where available.
• Data Minimization: We collect only the information necessary for the purposes described in this Privacy Policy.

5.2 Limitations of Security

Despite our best efforts, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant authorities as required by applicable law.

6. Your Privacy Rights

Depending on your location and the applicable laws, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable United States federal and state law.

6.1 Rights Under California Law (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

6.2 General Privacy Rights (All Users)

Regardless of your location, we offer all users the following privacy rights:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request that we correct or update inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal information, subject to certain legal obligations that may require us to retain it.
• Portability: You may request a copy of your personal information in a commonly used, machine-readable format.
• Withdrawal of Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.
• Marketing Opt-Out: You may opt out of receiving marketing communications from us at any time.

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a verifiable request to us by:

• Email: [email protected]

We will respond to verifiable requests within 45 days of receipt. If we need more time, we will inform you of the reason and extension period in writing. We may need to verify your identity before processing your request to ensure the security of your information. We will not charge a fee for processing your request unless it is excessive, repetitive, or manifestly unfounded.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and the purposes for which we process the data.

7.1 Retention Periods

After the applicable retention period expires, we will securely delete or anonymize your personal information. In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may retain and use such anonymized data indefinitely without further notice.

8. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your experience, analyze website traffic, and deliver personalized content and advertising.

8.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They allow the website to recognize your device and remember information about your visit, such as your preferences and login status.

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our website. They enable core functions such as security, network management, account authentication, and order processing. You cannot opt out of these cookies.
• Performance and Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use tools such as Google Analytics for this purpose.
• Functionality Cookies: These cookies allow our website to remember choices you make (such as your delivery address or food preferences) and provide enhanced, more personalized features.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements relevant to your interests. They may also be used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns.

8.3 Managing Cookies

You can control and manage cookies in various ways. Most web browsers allow you to refuse cookies or delete certain cookies through their settings. Please note that if you choose to block all cookies, some features of our website may not function properly. For more information about managing cookies, visit your browser's help documentation. You may also opt out of interest-based advertising through the Digital Advertising Alliance (DAA) at www.aboutads.info or the Network Advertising Initiative (NAI) at www.networkadvertising.org.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18 years. We do not knowingly collect, solicit, or use personal information from children under the age of 18. Our website and Services are intended for use by adults only.

If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take prompt steps to delete that information from our servers.

We comply with the Children's Online Privacy Protection Act (COPPA), which prohibits us from collecting personal information from children under 13 years of age without verifiable parental consent. As our platform is designed for users 18 and older, we do not intentionally collect any personal information from minors.

10. International Data Transfers

Hangry Joe's is operated and based in the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and where our central database is operated.

The data protection laws in the United States may differ from those in your country of residence. By using our Services and providing us with your personal information, you consent to the transfer of your information to the United States and its processing there in accordance with this Privacy Policy.

Where we transfer personal data internationally, we take steps to ensure that appropriate safeguards are in place to protect your information and ensure that such transfers comply with applicable law. These safeguards may include contractual clauses, data processing agreements, or other legally recognized transfer mechanisms.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Hangry Joe's. This Privacy Policy applies only to information collected through our own Services at hangryjoes-meal.digital.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We strongly encourage you to review the privacy policy of every website you visit. Clicking on third-party links or enabling third-party connections may allow third parties to collect or share data about you.

This includes social media platforms, payment processors, and delivery service partner websites that may be linked from our website. We are not responsible for the privacy practices of those third parties.

12. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. At this time, there is no universally accepted standard for how websites should respond to DNT signals, and our website does not currently respond to DNT browser signals. We will update this policy if we adopt a DNT standard in the future.

California residents may also have rights under the California Online Privacy Protection Act (CalOPPA), which requires us to disclose our DNT practices. We will continue to monitor developments in this area and update our practices accordingly.

13. Your Choices and Opt-Out Options

We respect your right to make choices about how your personal information is used. Below is a summary of the key choices available to you:

13.1 Marketing Communications

You may opt out of receiving promotional emails and newsletters from us at any time by clicking the "unsubscribe" link at the bottom of any marketing email we send, or by contacting us at [email protected]. Please note that even after opting out of marketing communications, you will continue to receive transactional and service-related emails necessary to fulfill your orders and manage your account.

13.2 Location Data

You can prevent us from collecting precise location data by adjusting your device's location settings. However, please note that disabling location services may affect certain features of our Services, such as finding nearby pickup options or accurate delivery scheduling.

13.3 Account Data

You may review, update, or delete the information in your account by logging in to your account settings page or by contacting us at [email protected].

13.4 Advertising Opt-Out

You may opt out of interest-based advertising through tools provided by the Digital Advertising Alliance (DAA), Network Advertising Initiative (NAI), and similar industry bodies. You may also adjust your ad preferences through the settings of social media platforms such as Facebook, Instagram, and Google.

14. Filing a Complaint with a Data Protection Authority

If you believe that we have not complied with applicable privacy laws in handling your personal information, you have the right to file a complaint with the relevant regulatory authority.

14.1 Federal Complaints

For general consumer protection complaints related to privacy and unfair or deceptive trade practices in the United States, you may file a complaint with the Federal Trade Commission (FTC):

14.2 California Residents

California residents who have concerns about how their personal information is being handled under the CCPA/CPRA may file a complaint with the California Privacy Protection Agency (CPPA):

Before filing a complaint with a regulatory authority, we encourage you to first contact us directly at [email protected] so that we can attempt to resolve your concern promptly and satisfactorily.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes to this Privacy Policy, we will notify you by:

• Posting the updated Privacy Policy on this page with a revised "Last Updated" date.
• Sending you an email notification to the email address associated with your account (where applicable).
• Displaying a prominent notice on our website for a reasonable period following the update.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your privacy concerns promptly and transparently.

We will endeavor to respond to all privacy-related inquiries within 30 business days of receipt. If your request is complex or you have submitted multiple requests, we may require additional time, in which case we will notify you of the extension within the initial 30-day period.