Refund Policy

Effective Date: May 22, 2026 | Last Updated: May 22, 2026

1. Introduction

At Hangry Joe's, customer satisfaction is at the heart of everything we do. We take great pride in preparing fresh, high-quality food and delivering exceptional service to every customer. We understand that occasionally issues may arise with your order, and we are committed to addressing your concerns fairly and promptly.

This Refund Policy explains the circumstances under which refunds, exchanges, or credits may be issued for orders placed through our website at hangryjoes-meal.digital. Due to the perishable and time-sensitive nature of food products, our refund process is guided by both quality standards and applicable consumer protection laws in the United States, including the Federal Trade Commission (FTC) Act.

2. Eligibility Conditions for Refunds

To be eligible for a refund, your situation must meet one or more of the following conditions:

• Incorrect Order: You received items that do not match what you ordered. This includes missing items, wrong menu items, or incorrect customizations (e.g., dietary modifications not applied).
• Quality Issue: The food you received was of unacceptable quality, including but not limited to undercooked food, contaminated food, or food that was clearly spoiled or unsafe for consumption.
• Non-Delivery: Your order was never delivered despite confirmation of your order and delivery address being accurate.
• Significant Delay: Your order arrived substantially later than the estimated delivery time communicated at checkout, rendering the food unsuitable for consumption.
• Allergen Error: Your order contained an ingredient that you specifically requested to be excluded due to an allergy or dietary restriction, and this was clearly noted at the time of ordering.
• Technical Error: A technical error on our platform resulted in a duplicate charge or an incorrect amount being billed to your payment method.

All refund requests are subject to review and verification by our customer service team. Hangry Joe's reserves the right to request photographic or other evidence to support a refund claim.

3. Timeframes for Refund Requests

Due to the perishable nature of food products, refund requests must be submitted within the following timeframes:

Requests submitted outside these timeframes may not be honored. We strongly encourage you to inspect your order upon receipt and contact us immediately if any issues are identified.

4. Non-Refundable Items and Situations

The following items and circumstances are generally not eligible for refunds:

• Orders that have been fully consumed or substantially consumed before a complaint is raised.
• Change of mind after an order has been prepared or dispatched.
• Minor variations in food appearance, portion size, or presentation that do not affect the safety or fundamental quality of the meal.
• Orders that were delivered to an incorrect address provided by the customer.
• Orders where the customer was unavailable to receive delivery after multiple contact attempts by the delivery driver.
• Dissatisfaction based solely on personal taste preferences, provided the item was prepared as described on the menu.
• Promotional, discounted, or free items included in a meal deal or special offer.
• Delivery fees, except in cases of non-delivery caused by Hangry Joe's or our delivery partners.
• Service fees and platform processing charges, unless the entire order is refunded due to our error.

5. How to Request a Refund (Step-by-Step)

To submit a refund request, please follow these steps:

1. Step 1 – Gather Your Information: Before contacting us, have the following ready: your order number, the email address used to place the order, the date and time of the order, and a clear description of the issue. If applicable, take photos of the incorrect or substandard items.
2. Step 2 – Contact Us: Reach out to our customer support team via email at [email protected] or through the contact form available on our website at hangryjoes-meal.digital. Use the subject line: "Refund Request – Order #[Your Order Number]".
3. Step 3 – Submit Your Evidence: Attach any relevant photos, screenshots, or documentation that supports your claim. This will help us process your request more efficiently.
4. Step 4 – Await Confirmation: Our customer service team will acknowledge your request within 1–2 business days. We may ask for additional information if needed.
5. Step 5 – Review and Decision: Once we have reviewed your request and any supporting evidence, we will notify you of our decision within 3–5 business days of receiving your initial request.
6. Step 6 – Refund Issued: If your refund is approved, the refund will be processed as described in Section 6 below.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes to receive your funds depends on your original payment method:

Please note that while we process refunds promptly on our end, the final credit to your account is subject to your financial institution's processing times. Hangry Joe's is not responsible for delays caused by banks or payment processors.

7. Partial Refunds

In certain circumstances, a partial refund may be issued rather than a full refund. Partial refunds may apply in the following situations:

• Only some items in your order were incorrect or of unacceptable quality, while the remainder of the order was satisfactory.
• An item was missing from your order, and a refund is issued only for the value of that specific item.
• The food was delivered significantly late, but was still consumable — in this case, a partial refund may be offered as a goodwill gesture.
• A promotional discount was applied to your order, and the refund amount will reflect the actual amount paid for the affected item(s).
• Partial consumption of an order before a quality issue was identified.

The amount of any partial refund will be calculated based on the proportional value of the affected items in relation to the total order value, minus any applicable delivery or service fees.

8. Exchange Policy

Due to the perishable and time-sensitive nature of food products, direct exchanges are generally only available for in-store or pick-up orders and under the following conditions:

• The issue is identified at the time of pick-up or immediately upon receipt (within 15 minutes of collection).
• The item has not been consumed or partially consumed.
• The replacement item is available for immediate preparation.

For delivery orders, exchanges are not typically possible due to logistical constraints. In these cases, a refund or store credit will be offered as an alternative remedy.

To request an exchange for an eligible in-store or pick-up order, please speak directly with our staff at the location or contact us immediately at [email protected].

9. Order Cancellation Policy

We begin preparing your food shortly after your order is confirmed to ensure timely delivery. As a result, our cancellation window is limited.

9.1 Cancellation Before Food Preparation Begins

If you need to cancel your order, you must do so within 5 minutes of placing the order. During this window, a full refund will be issued to your original payment method. To cancel, contact us immediately at [email protected] or call us directly (if applicable).

9.2 Cancellation After Food Preparation Has Begun

Once food preparation has commenced, cancellations are generally not accepted, and no refund will be issued. This is because ingredients have already been used and staff resources have been allocated to your order.

9.3 Cancellation After Dispatch

Orders that have already been dispatched for delivery cannot be cancelled. If you are not available to receive your delivery, please contact us as soon as possible so we can coordinate with the delivery driver. No refund will be issued for orders that were delivered but refused by the customer without a valid reason.

9.4 Cancelled Orders Due to Our Circumstances

In the rare event that Hangry Joe's must cancel your order due to unforeseen circumstances (such as ingredient unavailability, technical issues, or operational disruptions), you will receive a full refund to your original payment method, typically within 3–7 business days.

10. Store Credit

In some cases, Hangry Joe's may offer store credit as an alternative to a monetary refund. Store credit will be issued in the form of a digital voucher or promo code applicable to future orders on hangryjoes-meal.digital. Store credit is:

• Non-transferable and cannot be exchanged for cash.
• Valid for 90 days from the date of issuance.
• Applicable only to orders placed through our website.
• Not applicable to delivery fees or third-party service charges.

11. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request, you have the right to escalate the matter. We encourage customers to resolve disputes directly with us before pursuing external remedies.

11.1 Internal Escalation

If your initial refund request has been denied or you are dissatisfied with the resolution offered, you may request an escalated review by emailing [email protected] with the subject line "Escalated Refund Dispute – Order #[Your Order Number]". Please include a detailed explanation of your concerns and any additional supporting evidence. A senior member of our team will review your case within 5 business days.

11.2 Chargeback Rights

You have the right to dispute a charge with your bank or credit card issuer if you believe a transaction was unauthorized or if you have a legitimate unresolved dispute. Under the Fair Credit Billing Act (FCBA) and guidelines established by the Federal Trade Commission (FTC), consumers are protected against unfair billing practices. We encourage you to contact us first, as chargebacks can significantly delay resolutions.

11.3 Consumer Protection Resources

If you believe your consumer rights have been violated, you may also contact the following:

• Federal Trade Commission (FTC): www.ftc.gov
• Consumer Financial Protection Bureau (CFPB): www.consumerfinance.gov
• Your state's Attorney General's Office for local consumer protection assistance.

12. Food Safety and Health Concerns

If you believe that food you received from Hangry Joe's caused a foodborne illness or adverse health reaction, please contact us immediately and seek medical attention if necessary. In such cases, you may also wish to report the issue to your local health department or the Food and Drug Administration (FDA) via www.fda.gov. Your health and safety are our top priority, and we take all such reports very seriously.

13. Modifications to This Policy

Hangry Joe's reserves the right to update or modify this Refund Policy at any time. Changes will be posted on our website at hangryjoes-meal.digital with a revised effective date. Continued use of our services after any changes constitutes acceptance of the updated policy. We recommend reviewing this page periodically to stay informed of any updates.

14. Contact Information for Refund Requests

For all refund-related inquiries, please reach out to our customer support team through any of the following channels:

When contacting us regarding a refund, please provide the following information to ensure prompt processing:

• Your full name
• Email address used for the order
• Order number
• Date and time of the order
• Description of the issue
• Supporting photos or documentation (if applicable)

This Refund Policy was last updated on May 22, 2026, and is effective as of that date. This policy applies exclusively to orders placed through hangryjoes-meal.digital and is governed by the laws of the United States of America.